I have mentioned couple of times about the quality of the services provided by the Vodafone and its staff. To be honest, the problem concerns wider range of the nationwide commercial public services including Irish banks.
Ask any Pole, Czech, or probably any Irish person about the quality of bank services and information provided by the staff. You will listen to many complains.
People who have their accounts in Bank Of Ireland have to wait months for a simply laser card, and with Bank Of Ireland Internet services you can’t do international transfers. In opinion of many customers it makes Bank Of Ireland Internet banking completely pointless.
Let’s say some bitter words about AIB. The quality of services is much better but it doesn’t mean that the staff provides them. Many of my friends - both Polish and Irish - had bad experiences with them. One of my friends has been struggling for months to get back his mortgage papers after he redeemed mortgage of another property.
One of my friends gave a verbal order to the lady in one AIB branch to have his credits payed automatically from his current account. Two months later bank surprised him with blocking his credit card. He found out that nice lady did nothing with his order.
I had my bad experiences with AIB either. First time, a year ago, during the first weeks I got my wages in a form of bank cheque. One day there was no problem to cash a cheque, but a week later lady in the bank refuse to cash it. She explained me that my company account is in Middleton branch and I should cash my cheque in Middleton. I said, that I understood, but I asked her to explain me why I could cash a cheque one week before. She couldn’t give me a sensible answer so she just cashed my cheque.
The last experience I had was more serious. I have ordered a credit card (I have my bank account for more than one year), so I had to fill in the form in Nenagh AIB branch. Since I am registered in Carlow and my AIB branch is in Carlow, I was waiting for the AIB letters to come to my place in that town. After my coming back to Ireland and to Carlow, I have realised that there was no any letter from AIB. I decided to go to the branch and to find out what is going on. So what has actually happened? Nice lady in AIB Nenagh branch took my order for credit card, but she did completely nothing with that. Lady in AIB Carlow branch asked me politely to fill the form again.
While I was in Poland I withdrawn a couple of hundreds of Euro from my AIB account. I don’t know if I have enough on it at present to fulfill requirements for AIB credit card. If not, it is not my fault but the effect of incompetence of AIB staff in Nenagh.
Oh dear. I have recently moved to Ireland and am trying to choose a bank. I really would like something that has decent internet banking services, especially for international transfers. How can it even be possible in the year 2007 for a bank NOT to have a fully functional net services?
Urrffgh.
While AIB are not perfect (they lost my credit card applicaiton also) they seem to be the best at the moment. In general with banking the trick is to go to the branch as little as possible and do everything via online banking or post form directly to departments. As for your cheque the answer is they shouldn’t have cashe the cheque on the first week at all, it is worse in BOI sometimes they won’t even LODGE a cheque at the counter, and insist on using the express lodgement box, but you can get around that by getting a lodgement book. Indeed I suggest you get a lodgement book it seems to command more respect from the counter.
Bank of Ireland have polish staff to help polish people who can’t speak good english !, now I lived in many diffrent countries and i never had that kind of service. Ireland opened its doors to you people and have done more that any nation on earth to make you feel welcome and you throw it back in their face with petite complaints. You should be happy you have money in a bank not like the Irish people who’s jobs were given to eastren european,s. If the service is’nt good enough- go on home !
Oh yeah.. are you an another bigot (with inferiority complex which is typical for some of the former emigrants) who can’t stand any critic opinion about his own country? Search other blogs, or even comments on my own… will you say the same to many Irish people who complaing as well on Irish banking? Should they leave the country as well?
Ireland is not a heaven on earth. It is reach country with many opportunities, but also is not as well developed as many poorer countries including Poland. The lack of developement and also… which can be sad and hard to accept… lack of will to change it or to do something outstanidng in minds of many natives makes Ireland perfect place to start with own business, especially for foreigners.
My complaining is an effort to change that what is bad.
and don’t blame Poles for lack of development in your own country.
We are in EU and we are equal. I pay my taxes here so I can complain on the services.
Is mise.