I have mentioned couple of times about the quality of the services provided by the Vodafone and its staff. To be honest, the problem concerns wider range of the nationwide commercial public services including Irish banks.
Ask any Pole, Czech, or probably any Irish person about the quality of bank services and information provided by the staff. You will listen to many complains.
People who have their accounts in Bank Of Ireland have to wait months for a simply laser card, and with Bank Of Ireland Internet services you can’t do international transfers. In opinion of many customers it makes Bank Of Ireland Internet banking completely pointless.
Let’s say some bitter words about AIB. The quality of services is much better but it doesn’t mean that the staff provides them. Many of my friends - both Polish and Irish - had bad experiences with them. One of my friends has been struggling for months to get back his mortgage papers after he redeemed mortgage of another property.
One of my friends gave a verbal order to the lady in one AIB branch to have his credits payed automatically from his current account. Two months later bank surprised him with blocking his credit card. He found out that nice lady did nothing with his order.
I had my bad experiences with AIB either. First time, a year ago, during the first weeks I got my wages in a form of bank cheque. One day there was no problem to cash a cheque, but a week later lady in the bank refuse to cash it. She explained me that my company account is in Middleton branch and I should cash my cheque in Middleton. I said, that I understood, but I asked her to explain me why I could cash a cheque one week before. She couldn’t give me a sensible answer so she just cashed my cheque.
The last experience I had was more serious. I have ordered a credit card (I have my bank account for more than one year), so I had to fill in the form in Nenagh AIB branch. Since I am registered in Carlow and my AIB branch is in Carlow, I was waiting for the AIB letters to come to my place in that town. After my coming back to Ireland and to Carlow, I have realised that there was no any letter from AIB. I decided to go to the branch and to find out what is going on. So what has actually happened? Nice lady in AIB Nenagh branch took my order for credit card, but she did completely nothing with that. Lady in AIB Carlow branch asked me politely to fill the form again.
While I was in Poland I withdrawn a couple of hundreds of Euro from my AIB account. I don’t know if I have enough on it at present to fulfill requirements for AIB credit card. If not, it is not my fault but the effect of incompetence of AIB staff in Nenagh.
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